MEGA-Deal
    ►►►    
up to
-33%
total discount
Only until 29.03.2024

Guarantee conditions

10

for all window and door profiles

5

for all fittings

2

for insulating glass elements

2

for sun protection,
insect protection
and sills

FENSTERNORM guarantee conditions

We are convinced of the quality of our products and we guarantee their high quality. That's why, in addition to the guarantees that are granted by law we have the following additional warranty terms:

  • 10 years for all window and door profiles
  • 5 years for the mechanical functions of the fittings
  • 2 years for the insulation elements against the formation of condensate between the panes
  • 2 years for sun protection, insect protection and sills

In the case of anodized surfaces, we can only guarantee the preservation of their quality if there is a basic cleaning twice per year in accordance with the official guidelines for the cleaning of metal facades.

Our warranty service will expire under the following conditions:

  • Unprofessionally installed products
  • If there wasn't a written objection about the defects
  • Normal wear through use or weather conditions
  • No or incorrect maintenance like with the use of aggressive, abrasive cleaners
  • Mechanical damage through improper use
  • General mishandling of the products
  • When profiles and fittings are exposed to particular weather conditions

FENSTERNORM Warranty

Our warranty is oriented towards the statutory regulations and the quality policy of the Austrian Federal Chamber of Commerce. It concerns all the product defects that are described as deficiencies.

  • Check the product immediately after delivery. Discover sound effects and inform us within three days after delivery in writing. There shouldn't be any installation of the product.
  • Glass breakage ranks as a defect only when it was present during the acceptance of the product and there is a note about this on the delivery note.
  • If there are some defects appearing before or after installation, the customer should notify FENSTERNORM immediately after this in writing.

The ready painted wooden elements show slight deviations of colour which are natural and are not considered as defects. Also, the warranty expires in the following cases:

  • When there is insufficient care
  • When there is incorrect installation or connection of elements
  • In the case of improper use or treatment
  • In the case of Improper change or optimisation made by a customer or third person
  • When they wear signs within the normal use

If there is a real defect the customer has the opportunity to claim upon its elimination within two working days. Depending on the defect it could be repaired or the item could be exchanged. Alternatively, you have the opportunity for a discount. The decision about the kind of defect elimination follows after its careful evaluation.

Exactly like the warranty, the defect regulation follows individually after its assessment. Do not allow a third person to repair or optimise the products without consultation and improvement from FENSTERNORM.
You can find additional information on the topic of warranty and guarantee in our terms and conditions (§ 14 and 15).

Everything's clear?

Our FENSTENORM team is happy to assist you, should you need any further information.