Contacts We are happy to help.
Whether it is a product question, a quote, installation or your current order: the contact form is the fastest way to reach us. Choose your topic and give us the details we need to answer you quickly.
Showroom & warehouse
Richard-Strauss-Straße 31, 1230 Wien
Showroom & office:
Monday – Friday 09:00–16:00
Warehouse:
Wednesday – Friday 10:00–16:00
Lunch break 12:00 – 12:30
Showroom
Warehouse
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office@fensternorm.comGeneral enquiries
support@fensternorm.comComplaints
Do you have any complaints or recommendations?
Help us to fix errors! You, our customers, are our main priority. If you are ever dissatisfied with our advice, we need your support in order to improve our service and clear up any existing uncertainties or misunderstandings. We offer you special contact channels through which you can reach our complaints officers quickly and easily.
Please send your written complaints, notes or reclamations to support@fensternorm.com or use the contact form with the subject “Complaint / warranty”. Describe as specifically as possible what you did not like or what we could do better. If possible, please include a photo of your complaint. Every complaint is processed and analysed with regard to potential improvement. You will then receive feedback once the complaint has been processed.
